BOSTON (WWLP) – A brand new Shopper Advocacy Report was launched from the Commonwealth of Massachusetts in recognition of Nationwide Shopper Safety Week to handle how customers are assisted and guarded, previous COVID-19 pandemic points, and 2021 criticism traits.
In accordance with the 2021 Shopper Advocacy Report, the workplace’s Shopper Advocacy and Response Division (CARD) saved customers $7,200,000.
The next criticism traits acquired in 2021:
- Auto restore, financing, and automobile gross sales
- House enchancment
- Photo voltaic vitality points
- COVID-19 public well being disaster complaints corresponding to cancelled holidays, air journey, and occasions
The Workplace of the Lawyer Normal expressed that 1,800 customers complained about auto points. For customers safety of used or leased automobile purchases, a companion invoice, an act modernizing protections for customers in car transactions is predicted to decrease a Massachusetts Lemon Legislation loophole and prolong Used Car Guarantee Legislation mileage limits.
The report indicated that customers rights and obligations are to be acknowledged for car promoting and pricing. The Workplace of Lawyer Normal confirmed driver settlements from the auto lender Credit score Acceptance Company and debt reduction and refunds from United Auto Credit score Company for a complete of $27,800,000.
Housing help for tenants, landlords, and owners was supplied by the Workplace of the Lawyer Normal through the ongoing COVID-19 pandemic. Tenants had been shielded from unlawful evictions attributable to an issued January 2021 advisory. Tenants and landlords acknowledged their rights by way of 38 trainings and webinars through the 12 months 2021.
The forbearance interval owners went into through the pandemic are about to be expired. The Workplace of Lawyer Normal suggested owners courtroom dates. House owner foreclosures claims had been sorted out by a settlement from the nationwide mortgage servicing firm referred to as Kyanite Companies, Inc. gave $975,000 to180 Massachusetts debtors.
Shopper matters supplied by the Workplace of the Lawyer Normal:
- “Purchase Now, Pay Later” retail loans
- Mortgage forbearance for COVID-19
- Auto dealership rights
- Safety entitlements for Landlords and Tenants
The Workplace of the Lawyer Normal is scheduled to run digital client training occasions to provide customers details about their rights and monetary selections by way of March 11.