Home » BlueSG refutes consumer’s grievance about S$9,800 restore invoice, says automotive was broken after he let stranger drive it

BlueSG refutes consumer’s grievance about S$9,800 restore invoice, says automotive was broken after he let stranger drive it

The following day, he reported the matter to BlueSG’s accident reporting centre, operated by automotive restore and upkeep service firm Indeco Engineers.

When he requested an worker on the centre how a lot he ought to count on to pay in repairs, he was apparently instructed that it might roughly be about S$1,000 to S$2,000.

This was why Mr Yuan mentioned that he was shocked to obtain a discover on Sept 12 exhibiting that he was liable to pay BlueSG the next quantities:

  • Personal harm restore prices: S$8,495.15
  • Administrative and items and providers tax expenses: S$1,274.27
  • Third-party extra or restore prices (pending affirmation from insurers): As much as S$8,000

Mr Yuan claimed that he repeatedly tried to get somebody from BlueSG to interrupt down the prices for him, for the sake of transparency, however nobody known as him to take action.

He mentioned that the invoice was an excessive amount of for him and he would really feel responsible asking the rubbish truck driver to share the burden with him for the reason that truck driver would probably not be incomes a lot.

“This large quantity actually stretches my funds and is pushing me to the sting of being bankrupt,” he added. 

So far, he mentioned that he has not made any funds and has blocked BlueSG from making any deductions from his bank card.  


In her dialog with TODAY, Ms Lim of BlueSG refuted Mr Yuan’s claims that her firm had not tried to contact him after the accident.

“To be honest to us, we contacted the shopper many occasions, however he refused to select up the cellphone,” she mentioned.

When TODAY approached Mr Yuan once more on this level on Monday, he denied lacking any calls. He additionally mentioned {that a} BlueSG worker had known as him final Friday, with the intention of scheduling a cellphone name with him on Monday however he mentioned the decision by no means got here.

Ms Lim defined that the accident reporting centre’s worker who attended to Mr Yuan was in no place to touch upon estimated prices of repairs as a result of the automobile had but to even bear a radical inspection at that cut-off date.

Mr Tay from BlueSG mentioned that the agency has no management over how a lot the workshop, Indeco Engineers, expenses for repairs.

He added that BlueSG has already paid Indeco Engineers for the repairs, so Mr Yuan should now pay BlueSG. 

And due to Mr Yuan’s personal admission that he had allowed one other particular person to function the BlueSG automotive, which is in violation of the agency’s phrases and situations, Ms Lim mentioned that insurance coverage can’t cowl the prices of repairs.

Had that not been the case, Mr Yuan would solely must pay an extra quantity of S$5,000.

As for the third-party expenses, which consult with the price of damages to the constructing attributable to the crash, Ms Lim mentioned that the constructing’s proprietor is nonetheless assessing the price of the harm with BlueSG’s insurers and can ship a invoice later.

When instructed that every one Mr Yuan was looking for was a breakdown of the restore prices, Ms Lim mentioned: “We had no clue what he needed.”

She mentioned once more that her workers had tried contacting Mr Yuan a number of occasions and the corporate solely realized what he needed after he wrote about it on social media.

That mentioned, she added that no motor insurance coverage firm will present the insured consumer with an in depth breakdown of each value incurred.

“However usually, if he had communicated with us, we will probably be okay to inform him what have been the objects that wanted to be repaired.”

Ms Lim added that if a buyer has hassle making the funds for automotive repairs, BlueSG can enable the shopper to take action in instalments — although this will probably be assessed on a case-by-case foundation.

As for what will occur subsequent, Ms Lim mentioned BlueSG would need to have “ongoing engagement” with Mr Yuan. In the end, what the corporate does subsequent depends on an additional evaluation by the corporate’s insurers.